How Daisy Works
A three-plane architecture designed for Shopify — with policy guardrails, explainability, and progressive trust at every layer.
Three-Plane Architecture
Control Plane
Merchant-facing admin app
- Agent configuration & feature flags
- Dashboards & analytics
- Rule overrides & approvals
- Human-in-the-loop actions
- Billing management
Decision Plane
Daisy's autonomous engine
- Price & promo recommendations
- CX next-best-action
- Explanation generation
- Policy checks & confidence gating
- Assortment & bundling suggestions
Execution Plane
Pushes decisions into Shopify
- GraphQL Admin API mutations
- Checkout UI extensions
- Shopify Functions (discounts, validation)
- Customer account extensions
- App proxy storefront endpoints
Shopify-Native Integration
Daisy executes decisions through Shopify's own extension points — no third-party scripts or hacks.
Checkout Extensions
UI extensions for upsell, reassurance, promo banners, and dynamic messaging at checkout.
Customer Account
Reorder suggestions, order insights, support workflows, and retention nudges in the customer portal.
Shopify Functions
Discount logic, cart validation, and shipping customization running inside Shopify's runtime.
App Proxy
Low-latency storefront endpoints for recommendations, search re-ranking, and conversational bootstrap.
Admin App
Embedded admin app with agent config, dashboards, approval queues, and billing — via App Bridge.
Theme Extensions
App blocks and snippets for Liquid-compatible storefront injection and dynamic content.
Progressive Trust
Start by watching. Graduate to recommendations. Upgrade to full autonomy — on your timeline.
Observe
Agents watch and learn from your data. No actions taken. Perfect for building confidence.
Recommend
Agents surface recommendations in your admin dashboard for human review and approval.
Auto
Agents execute decisions autonomously within your policy guardrails. Full visibility retained.
Trust & Governance
Every agent decision passes through a policy engine with configurable guardrails.
Policy Engine
Configurable rules that block unsafe pricing, margin violations, and policy breaches.
Confidence Gating
Low-confidence decisions are held for review. High-confidence actions execute automatically.
Human-in-the-Loop
Approval workflows route high-impact decisions to the right person.
Explainability
Every decision includes a human-readable explanation and full audit trail.